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Welcome to MySofology

Sofa shopping shouldn’t be a stressful experience. It’s all about choosing a piece of furniture to become the heart of your home. That place where you can unwind and relax, or spend time with your friends and family, watching movies or catching up. From the moment you start browsing for your new sofa, to the moment it’s carefully delivered into your living room, you want to feel totally in control and in the know. And now you can, thanks to MySofology.

What is MySofology?

Creating your very own MySofology account is the first step to taking control of your sofa shopping experience. It’s your very own corner of Sofology where you can do everything from saving a list of your favourite sofas, to easily booking your delivery.

How do I use MySofology?

If you visit your local Sofology store to browse the collection of exclusive sofas, you’ll find that you’re greeted by a very helpful Sofologist. As you look around, your Sofologist will make a note of all your favourite sofas, and these will automatically be saved to your MySofology account. This means that there’s absolutely no pressure to make any decisions there and then on the spot. Which is great, because a new sofa is a big deal – you’re going to need time to go away and think it over.

Thanks to MySofology, you can leave the store, head home, put the kettle on, grab your laptop, phone or other device and log into your account – and voila – all your favourite sofas will be right there for you to take a second look at.

Even if you don’t head into store at the start of your sofa shopping journey, you can browse for a new sofa online and save your favourites as you go. Simply register for a MySofology account using your email address or Facebook account.

Track it, book it, pay for it

Picked the perfect new sofa? Place your order online or instore and your MySofology account will help you take care of everything that comes next. You can log in at any time, anywhere, on any device and see at a glance the status of your order, with an estimated delivery date. Track the progress as your new sofa is expertly handcrafted, and find out as soon as it’s delivered to our warehouse and ready to be booked out for delivery. You can then view all available delivery slots, and make a choice that offers you the most convenience, without needing to rearrange your whole life, just to have your new sofa delivered.

To finish booking your delivery you’ll need to pay any outstanding balance that may be due on your account, but this is easily accomplished through MySofology. As a final step, your account makes it simple to add aftercare products including care kits and Sofashield.

If it feels like the right time to start shopping for a new sofa, register for your MySofology account today and save your favourites as you browse.

About Sofology

Helping everybody feel happier and more comfortable at home - that's what we’re all about. Originally founded in the North West of England in 1974, Sofology now has stores all across the UK. Providing specialist sofa advice and interiors inspiration for your home, our stores are designed to be a haven from the chaos of traditional sofa shopping.


  • Mrs Harry Gillespie says:

    I have not yet booked my delivery. I paid the balance on 3rd December and was given the number to call to book the delivery date. I will phone tomorrow, 4th December to book between 10th and 12th December. Your booking office told me on 26th November to phone this week to book.
    I will be unable to take delivery before next week.

    • Lauren Harvey says:

      Hi Mrs Gillespie,

      Thanks so much for the details of when you are able to take delivery, I can see this now has more than likely been booked but if you do need any assistance then please feel free to pop an email through to [email protected] with your details and a member of our priority support team will be in touch.

      Many thanks,

  • Les HODGSON says:

    Need help , could someone resolve the issue regarding my delivery , as phones calls are not answered or emails replied to .

  • Calum Hogg says:

    I am still waiting for a delivery of a side table, you notified me to arrange a delivery date on “Mysofology” I then contacted you by telecon and after numerous attempts failed to get anyone. I advised you as we are pensioners, just to tell us when you will deliver and we will ensure we are at home, but since then have not received 1. The delivery date and 2. Why people without computers cannot buy from your stores? I will refer this to the citizens advice bureau unless I hear from you soon.
    Carole and Calum

    • Alice Flemming says:

      Hi Calum,

      I’m sorry to hear that you’re still awaiting the delivery of your side table. Please call our team on 03444 81 81 81 with your order details to hand so we can resolve this for you.

      Many thanks

  • sue smith says:

    am waiting for the email regarding delivery of my furniture. was told on Tuesday that it was arriving in stock. expected delivery date was today

  • Asma zahid says:

    I’m wanting for delivery

  • Alice Flemming says:

    Hi Jacqueline,

    You can contact our Deliveries Team on 03444 81 81 81.

    Many thanks

  • Mike says:

    I ordered a sofa on the 9th October 2020. I have since tried to log into my sofology link from the confirmation email but this just directs me to a blank page. Any help would be appreciated.

  • David Durkin says:

    Took delivery yesterday of our Gracy Power recliner 3 seater, Power recliner 2 seater and Power recliner chair.
    Disappointed that one of the sofas is faulty and the delivery team are to contact a Technician to come out and sort it. Promised within 7 days.
    If you can supply a contact name to arrange the Technician visit I’d be grateful?
    Hoping for it to be sorted quickly as its taken the shine off a spend of over £4K

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